Frequently Asked Questions
What type of files can I send?
We advise saving files as a .PDF but you may also send files of the following types: jpg, jpeg, psd, tif, tiff, eps, ai and png. We prefer .PDF and .EPS files as they are easier to handle and will speed up your order processing time. Please remember to add crop marks and flatten your files before sending.
What color mode should my files be in?
You should always start or finish your designs in CMYK mode or Black/grayscale. If you send us an RGB file there is a chance that a color shift may occur and you may not be satisfied with your job color.
What resolution should my file be?
This depends on the type of file, generally 300 dpi for photographs is sufficient. Text files should be 1200 dpi or higher. When exporting to a pdf change the “Adobe PDF Preset” to “highest quality settings” or “press quality.” Compatibility will be PDF 1.3 or 1.4, compression will be off (deselect “compress text & line art” box.) If you have difficulty finding these settings, please call and we will walk you through it.
How should I set up my bleed and crop marks?
When sending an .eps or .pdf file, please make sure to include crop marks so we know where you want the cuts to be made, Bleed must extend further than the cut line by at least 1/8 of an inch. Please keep all text and anything you do not want cut at least .125” away from the cut line.
How should I set up my file for proper rotation?
Files submitted are printed Head to Head as-is based off your files. Make sure to set up your files so that when we print them Head to Head the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.
Should I send a proof or sample file?
When sending artwork do not send extra files, like proofs or samples, because they might get printed in the process. Only send the files that you need printed.
Can I submit a front and back in the same file?